The Benazir Income Support Program (BISP) provides financial aid to deserving families in Pakistan. Recently, BISP increased the assistance payment to Rs 9,000 per installment. However, some beneficiaries have reported issues such as deductions from their payments. If you face any such problem, it is important to know how to register a complaint. This article will guide you through the process of filing a complaint in simple steps.
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Instructions for Registering a Complaint in BISP
If you encounter any issues, such as deductions in your BISP payments, you can register a complaint by following the instructions below. First, ensure you have your original ID card and registered mobile number with you when you visit the BISP office. If you are unable to fill out the complaint form yourself, the staff at the office can assist you.
| Steps for Complaint Registration | Details |
| Visit BISP Office | Go to the nearest BISP Tehsil office with your ID and mobile. |
| Talk to Assistant Director | Convey your complaint to the Assistant Director at the office. |
| Fill Out Complaint Form | Enter your details and the issue in the form. |
| Submit the Form | Hand in the form to the Assistant Director for processing. |
How to Register a Complaint
To file a complaint about a deduction in your BISP payment, you need to follow these steps. First, visit your nearest BISP office. There, you should speak to the Assistant Director and explain the issue with your payment. You will be provided with a complaint form, where you need to fill in your details, such as your name, ID card number, mobile number, the place where you usually receive your payment, and details of the deduction. Once the form is completed, submit it to the Assistant Director for further processing.
Verification Process of Your Complaint
After you have submitted your complaint, it will go through a verification process. This might take a few days, during which BISP officials will investigate the issue. If your complaint is found to be valid, the responsible bank will be instructed to take action against the person or entity that made the unauthorized deduction. Once the investigation is complete, your deducted amount will be refunded to your account.
Registering a Complaint Through the Helpline
For those who cannot visit a BISP office in person, the program also offers a toll-free helpline number. You can call this number to register your complaint over the phone. This service is especially helpful for individuals who live far from BISP offices or cannot travel easily. The helpline ensures that all beneficiaries have the opportunity to address their issues and receive the correct amount of aid.
Toll-Free Helpline Number for BISP Complaints
BISP has made it easy for beneficiaries to register complaints by offering a toll-free helpline number. You can call this number at any time to report any issues related to your payments. The helpline is part of BISP’s efforts to ensure that all beneficiaries receive their full payments without any deductions or delays. If you face any problems with your payment, do not hesitate to use this service.
Conclusion
Registering a complaint with BISP is a straightforward process designed to help beneficiaries address any issues they might encounter with their payments. Whether you choose to visit the BISP office or use the toll-free helpline, make sure to report any problems as soon as possible to ensure you receive your full amount. The BISP program is committed to supporting its beneficiaries and resolving any issues promptly.
Also Read: Register Yourself In the Ehsaas Program By Using Nadra Latest Method 2024
FAQs
How can I register a complaint with BISP in 2024?
You can register a complaint by visiting your nearest BISP office or by calling the toll-free helpline.
What information do I need to file a complaint in 2024?
You will need your original ID card, registered mobile number, and details of the payment issue.
How long does it take to process a complaint?
It usually takes a few days for BISP officials to verify and process your complaint.